Reimagining Insurance for a Digital-First, Data-Driven Future
From core modernization to GenAI-powered intelligence, ITC Infotech empowers insurers to lead with agility, insight, and compliance.
The global insurance industry is undergoing unprecedented transformation. Legacy systems, rising customer expectations, regulatory shifts, emerging risk profiles, and climate risk are challenging insurers to adapt fast. Today’s policyholders expect hyper-personalized, seamless experiences across every touchpoint—while regulators demand greater transparency, interoperability, and ESG accountability.
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Insurtechs are reshaping the traditional insurance value chain, and embedded models are creating entirely new revenue streams. In this dynamic environment, insurers must modernize rapidly to stay relevant and resilient.
Key Value Themes
- Digital-First CX– Seamless omnichannel journeys from quote to claim
- AI-Powered Operations– Smart automation across underwriting, claims, and servicing
- Cloud and Core Modernization– Agile, modular, cloud-native platforms
- Open Insurance Ecosystems– API-driven integration with insurtechs and partners
- GenAI and Cognitive AI– Underwriting assistants, policy advisors, and smart chat
Our Insurance Practice
At ITC Infotech, we empower insurers, reinsurers, MGAs, and brokers across the globe to
thrive in an evolving industry landscape.
Line of Business
- Property and Casualty
- Specialty
- Life and Annuities
- Reinsurance
- Lloyd’s Market
Our Insurance Value Chain Support Covers
- Distribution and Channel Enablement
- Underwriting and Policy Administration
- Customer Experience and Engagement
- Claims Management
- Billing and Payments
- Reinsurance
- Delegated Authority
Solutions
Core Transformation
Modernize legacy core systems with modular, cloud-native platforms to accelerate product launches, boost customer experience, and cut costs, unlocking agility and faster claims, underwriting, and policy administration.
Pain points addressed:
- Overcoming legacy tech bottlenecks
- Rapid digital product rollouts
- Streamlining customer and agent experiences
Open Insurance
Enable Open Insurance by integrating secure, standards-based ecosystems with open APIs for seamless partner, insurtechs, and third-party connectivity, driving data sharing, new revenue, and tailored products.
Pain points addressed:
- Unlocking value from ecosystem collaborations
- Meeting regulatory mandates (e.g., EIOPA’s open finance directive)
- Enabling embedded insurance models
Platform of Intelligence
Infuse decision-making with AI-driven risk insights, predictive analytics, and automation, optimizing fraud detection, underwriting, and claims triage.
Pain points addressed:
- Low underwriting accuracy and claims leakage
- Manual, error-prone processes
- Siloed data and limited customer insight
Lloyds Enablement Services
Drive Lloyd’s Marketplace success with solutions for Blueprint Two, digital placement, and delegated authority, ensuring compliance, TOM alignment, and streamlined operations.
Pain points addressed:
- Legacy system incompatibility with Lloyd’s digital standards
- Manual, fragmented placement and claims workflows
- Bordereaux management inefficiencies in DA and Coverholder operations
- Need for syndicate agility and faster time-to-bind
API CoE
Establish an API Center of Excellence to accelerate secure integration, reuse assets, and drive agile digital ecosystems, enabling seamless collaboration, rapid product innovation, and consistent omnichannel experiences.
Pain points addressed:
- Lack of system interoperability
- Partner onboarding delays
- Channel expansion and embedded distribution challenges
Benefits
Delivering measurable outcomes with:
- Core Modernization- 40% cut in TCO with cloud-native core modernization to streamline operations, reduce maintenance, and boost infrastructure scalability.
- Digital Experience- 3x boost in digital adoption via reimagined journeys, intuitive UI, and omnichannel self-service portals.
- Automation and AI- 50% faster claims with AI-driven triage, smart document processing, and GenAI-powered interactions.
- Data Modernization- 30% boost in underwriting accuracy with AI-driven models and data lakes, smarter risk selection, pricing, and outcomes.
- Platform Support- 99.9% uptime with 24/7 monitoring, automated DevSecOps, and managed services for business continuity.
Services
Modernization
Modernize core platforms by transforming legacy systems with cloud-native, Open Insurance, low-code, and data and BI modernization solutions to boost scalability, compliance, and speed to market.
Digital
Reimagine customer journeys with intuitive portals, self-service, cloud-native apps, and Adobe Real-Time CDP, to drive engagement and retention, and enable fast digital launches.
Product Implementation and Support
Support full lifecycle platform upgrades, migrations, version upgrades, and quality assurance. Managed services ensure seamless production support and maintenance, helping insurers modernize their platforms with minimal disruption, high system reliability, and continuous operational excellence.
Product Engineering
Accelerate product engineering with UI/UX design, cloud enablement, data engineering, and DevSecOps for secure, scalable, compliant insurance solutions.
Integrated IT Operations (Apps/Infra)
Optimize IT operations with cloud and infra support, managed analytics, security, app management, digital workplace transformation, and a dedicated ServiceDesk to boost uptime, data protection, and efficiency.
Data and AI
Leverage advanced data architectures—Data Mesh, Lakes, Warehouses—and GenAI/Agentic AI for predictive analytics, personalization, and fraud detection, improving real-time insights, risk decisions, and customer-centric strategies.
Automation
Drive operational excellence with RPA, intelligent document processing, and workflow automation, driving productivity, cutting costs, and ensuring compliant, high-quality insurance operations.
Integration
Integrate seamlessly across insurance ecosystems using API management, microservices, and cloud-native frameworks, scaling securely, enabling rapid partner onboarding, and enhancing embedded insurance delivery.
Why ITC Infotech
Sachin K
VP – Business Consulting BFSI
“The insurance industry is undergoing transformation, driven by changing customer expectations, regulatory complexity, legacy system limitations, and the urgent need for digital agility. Insurers are hence under pressure to modernize their core platforms, accelerate product innovation, and unlock the value of data across the enterprise.
ITC Infotech, with its deep industry expertise and future-ready capabilities, is a trusted leader helping insurers navigate the above challenges. Through a comprehensive portfolio of services —including modernization, digital transformation, product implementation & engineering, integrated IT operations, data led intelligence, and automation & AI—ITC Infotech enables insurers to transform at scale and speed. Further our specialized solutions enabling core transformation, Lloyd’s marketplace, Open Insurance, intelligent data platforms, and API CoE’s, are designed to help insurers build resilient, intelligent, and interoperable ecosystems. By combining technology innovation with domain depth, ITC Infotech empowers insurance clients to drive growth, operational excellence, and superior customer experiences.”
Insights
Partners
FAQs
1. How does digital transformation help insurers stay competitive?
Digital transformation streamlines onboarding, claims processing, and servicing, enhancing the customer experience and reducing costs. Our studies show that digitally mature insurers can improve profitability and become more competitive with faster new product launches.
2. What role does automation play in insurance operations?
Automation, such as RPA and AI-driven tools, minimizes manual errors, speeds up processes, and ensures regulatory compliance. Our observation of industry trends suggests that traction for automation will gain momentum for a significant number of operational tasks in the coming months.
3. How does ITC Infotech ensure secure and compliant technology adoption?
ITC Infotech evaluates each solution for operational impact, risk mitigation, and compliance. We leverage our expertise in cybersecurity and adhere to industry standards, helping clients safeguard data and meet evolving regulatory mandates.
4. How does ITC Infotech accelerate digital transformation for insurance companies?
At ITC Infotech, we assist insurers in modernizing their core systems, digitizing customer journeys, and enabling agile operations. By utilizing our extensive domain knowledge and engineering expertise, we create scalable digital platforms that foster transformation in underwriting, claims, policy servicing, and distribution channels.
5. How does ITC Infotech help insurers launch products faster and respond to market changes?
We utilize composable architecture, pre-built accelerators, and API-led integration to help insurers quickly configure and deploy new products. Our agile delivery approach ensures insurers stay ahead of regulatory and customer expectations.
6. How does ITC Infotech enable data-driven decision-making and AI adoption in insurance?
We design and implement advanced data platforms that support predictive analytics, AI/ML models, and real-time dashboards. Our solutions assist insurers in optimizing pricing, enhancing risk assessment, detecting fraud, and personalizing customer engagement.
7. What is ITC Infotech’s experience with cloud and platform engineering in insurance?
We have extensive experience deploying cloud-native solutions on AWS, Azure, and Google Cloud for insurers. From cloud migration to platform resilience engineering and DevSecOps, we ensure scalable, secure, and high-performing environments.
8. How does ITC Infotech ensure platform reliability and business continuity for insurance clients?
Our managed services and platform support models ensure 99.9%+ availability, proactive monitoring, and quick incident response. We design systems with built-in redundancy and failover mechanisms to maintain business continuity.
9. What engagement models does ITC Infotech offer for insurance companies?
We provide flexible solutions such as project-based delivery, managed services, and strategic partnerships. Many of our insurance clients develop into long-term relationships with us, co-creating innovation roadmaps and transformation initiatives.
