Transform Every Touchpoint and Build Loyalty
As leaders navigating a hyperconnected business landscape, we know every interaction matters. Fast, seamless, and personal experiences are now table stakes. Your customers expect you to know who they are, anticipate their needs, and deliver value, anywhere, anytime, every time.
That’s why you want a technology partner like ITC Infotech which can bridge human insight with Agentic AI-fueled intelligence to turn fleeting moments into lasting relationships. By integrating modular technology platforms, advanced analytics, and composable architectures, we optimize for relevance and speed, ensuring each customer journey feels uniquely personalized yet effortless.
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With our Experience Transformation services, we go beyond siloed transactions. We orchestrate digital and physical touchpoints, craft emotionally engaging interactions, and make data-driven decisions grounded in transparency and trust. The outcome? Stronger loyalty, measurable uplift in conversion and engagement, and the confidence to innovate at scale, repeatedly.
If you are ready to compete on experience and set new standards, let’s connect to set your next transformation in motion.
Solutions
Adobe Experience Manager
Personalize, streamline, and scale engaging and impactful experiences across every digital touchpoint with precision and speed.
Customer Data Platform (CDP)
Leverage next-gen digital marketing with real-time, hyper-personalized engagement by unifying customer data with CDP for smarter marketing experiences.
Services
Tailored for the retail, CPG, manufacturing, hospitality, banking,
and financial services industries.
Customer Engagement Strategy
Orchestrate AI-powered micro-experiences with intelligent content and reinforcement learning to deliver the right message to the right user, every time.
Customer Intelligence Platform
Leverage research-led and AI-enhanced sentiment and behavioral analytics for deep persona insights, predictive modeling, and early concept validation.
Platform Sustenance & Modernization
Modernize platforms with AI-driven design, composable architecture, and AI-Ops for predictive scaling, self-healing, and resilient performance.
Enterprise Mobility Management
Elevate enterprise mobility solutions with contextual AI, edge intelligence, offline-first design, and security-first compliance for seamless, consistent experiences.
Sector-Specific Solutions
- Retail/CPG: AI-powered segmentation, recommendation engines, smart kiosks.
- Finance: Conversational banking bots, fraud analytics, and biometric UI.
- Healthcare: Pre-visit triage, telehealth UX, HIPAA-safe intelligent portals.
- Travel: Emotion-aware digital concierge, adaptive booking flows, virtual itineraries.
Accelerators & Tools
Unify, automate, and accelerate experience design and operations with next-gen frameworks and intelligent toolkits to deliver rapid experience transformation.
Adobe Content Migration Toolkit
Core toolset that streamlines and automates content migration across platforms with adapters, mapping utilities, extractors, and reconciliation for faster and more accurate deployment.
Adobe Prebuilt Automation Framework
Intelligent testing framework for AEM applications with reusable scripts, API integration, automated reports, and test management tool compatibility (e.g., Zephyr, Jira).
Salesforce iDX Framework
Salesforce delivery framework with prebuilt components, templates, and process libraries to accelerate implementation and streamline development and support.
Digital Design Studio
Design thinking-led innovation framework to deliver intuitive, user-centric UI/UX focused on enhancing customer engagement and digital experiences.
Travel Platform of Intelligence (POI)
Modular Microsoft-based analytics platform for the travel industry, offering ready components, early value realization, and scalable architecture to improve data quality and integration.
Salesforce Data Migration Accelerator
A framework to archive Salesforce data into on-premises databases, optimizing storage and enabling easy reference from external applications like PHP.
Insights
Partners
FAQs
1. How does Experience Transformation with ITC Infotech build lasting customer loyalty?
By merging Agentic AI and human insight, we personalize every interaction, creating emotional connections that turn one-time buyers into loyal customers. Recent studies show companies excelling in customer experience grow revenues 4-8% above their market.
2. Which industries benefit most from your tailored solutions?
We serve retail, CPG, manufacturing, travel & hospitality, banking and financial services, and healthcare with sector-specific solutions. For example, our AI-powered tools improve fraud detection in finance and enhance patient engagement in healthcare.
3. What advantages do your accelerators and frameworks offer over traditional digital transformation?
Our toolkits (like Adobe Automation and Salesforce iDX) cut deployment times, automate testing, and speed migrations, ensuring measurable ROI and market agility, which are crucial in today’s fast-evolving tech landscape.
