Digital Banking Maturity Assessment
At ITC Infotech, we help banks assess their digital maturity by benchmarking current capabilities against industry standards, customer expectations, and future-readiness. Using structured frameworks and proprietary models, we identify gaps and opportunities across channels, operations, and customer journeys. Our approach enables financial institutions to define a clear roadmap for digital transformation, aligning technology investments with strategic goals. With deep domain expertise and a consultative mindset, we empower banks to evolve from legacy systems to agile, customer-centric platforms that drive innovation, efficiency, and growth in a rapidly changing digital landscape.
Hyper-Personalization
ITC Infotech enables banks to deliver hyper-personalized experiences by leveraging AI, machine learning, and real-time contextual data. Our solutions combine predictive intelligence with behavioral science to understand customer intent and preferences at a granular level. This allows financial institutions to tailor products, services, and interactions dynamically across channels. From personalized offers to contextual nudges, we help banks build deeper relationships, increase engagement, and drive conversion. Our scalable personalization frameworks ensure relevance and responsiveness, transforming customer journeys into meaningful, value-driven experiences that foster loyalty and trust.
Financial Crime Management
ITC Infotech’s Financial Crime Management solutions empower banks to combat fraud and ensure regulatory compliance with precision and agility. By integrating AI/ML models, we unify customer risk profiles and reduce false positives, enhancing detection accuracy. Our platforms automate case creation, track alert status, and provide explainability, streamlining SARs and boosting compliance productivity. Intuitive dashboards offer real-time insights, while automated workflows assign cases to compliance officers efficiently. With a focus on transparency, scalability, and operational efficiency, we help financial institutions stay ahead of evolving threats and regulatory demands in a cost-effective and proactive manner.
ESG Risk Assessment for Corporate/Commercial Bank
ITC Infotech supports corporate and commercial banks in navigating ESG complexities with robust data integration and risk assessment frameworks. Our solutions enable continuous monitoring and completeness of ESG data, ensuring alignment with global regulatory mandates such as TCFD, NFRD, EU Taxonomy, Pillar 3, CFRD, SFDR, MiFiD, and AIFMD. We help banks manage disclosures, assess ESG risks, and embed sustainability into credit and investment decisions. Through advanced analytics and domain expertise, we facilitate ESG compliance while driving responsible banking practices. Our approach ensures transparency, resilience, and strategic alignment with environmental and social imperatives.
Cognitive Customer Care
ITC Infotech redefines customer service in banking through Cognitive Customer Care powered by AI, NLP, and Agentic AI. Our solutions deliver proactive, context-aware support that understands customer intent and resolves issues efficiently. By combining automation with empathy, we personalize interactions across digital and assisted channels, reducing friction and enhancing satisfaction. Intelligent routing, sentiment analysis, and real-time insights enable agents to respond faster and smarter. With scalable architectures and continuous learning models, we help banks transform service operations into strategic differentiators, fostering loyalty and operational excellence in a digital-first world.
Treasury-as-a-Service
ITC Infotech’s Treasury-as-a-Service offering modernizes treasury operations with modular, cloud-ready solutions tailored for agility and scale. We enable real-time trading, analytics, and risk management through integrated platforms that support end-to-end treasury functions. From cash flow forecasting to liquidity optimization, our solutions empower banks to make data-driven decisions with speed and accuracy. With a focus on automation, compliance, and interoperability, we help financial institutions reduce operational overhead and enhance strategic control. Our domain-led approach ensures seamless transformation, positioning treasury as a value center in the digital banking ecosystem.
