AI-Driven Infrastructure That Goes Beyond Uptime
As technology ecosystems become increasingly complex and digital initiatives accelerate, enterprises face mounting pressure to deliver seamless user experiences, control costs, and safeguard their core operations. What they require is infrastructure that’s not only reliable but also data-driven and adaptive, providing clear business value beyond just uptime. ITC Infotech, a trusted partner to Fortune 1000 companies, offers managed infrastructure services that leverage automation, AI, and advanced analytics to anticipate issues before they affect business, reduce manual intervention, and streamline cloud and workplace operations. Our approach, supported by localized delivery centers, proven digital frameworks, and deep domain expertise, translates to faster innovation cycles, fewer disruptions, and tangible gains in operational efficiency. For enterprises seeking visible results in performance and agility while lowering risk, ITC Infotech’s experience can prove to be indispensable.
Solutions
Digital Workplace Services
Enable digital workplaces with an AI-driven, multilingual, self-service NexGen ServiceDesk experience.
Infrastructure Managed Services
Streamline core infrastructure using AIOps and automation to achieve operational excellence.
Virtualization and Platform Services
Fast-track transformation with intelligent, secure, and governed virtualized operations.
Business-as-Usual IT Services
Redefine BAU with predictive, low-touch operational models that minimize disruptions.
Security and Endpoint Protection
Deliver continuous, adaptive protection with AI-augmented security operations.
Monitoring, Compliance, and Observability
Achieve deep observability and compliance with a self-correcting and insight-rich IT backbone.
Services
Digital NexGen Workplace Solutions
Enabling a connected, productive, and secure workforce.
Intelligent Operations Management
Delivering intelligent, automated, and resilient IT operations with AIOps, Extreme Automation, and a Zero Incident Framework.
Stable & Smart IT Operations
Intelligent, automated, and data-driven BAU services to ensure stability, continuity, and superior end-user experience.
Real-Time Intelligent Security
Intelligent, automated security solutions for endpoints and infrastructure—built to detect, defend, and respond in real time.
Policy-Driven IT Governance
Drive proactive, policy-aligned operations and compliance with intelligent monitoring, AIOps, and automation across your hybrid IT landscape.
Accelerators & Tools
Our solution suite is powered by a rich ecosystem of tools and frameworks:
- Self-Healing Orchestration Templates that reduce MTTR through automated recovery paths.
- AI/ML-Powered Chatbots that handle 60–70% of Tier 1 queries with contextual intelligence.
- Experience-Centric XLAs to shift focus from SLA metrics to real end-user sentiment and success.
- Automation-First Design to automate processes before scaling headcount.
- Ready-to-Use Service Catalogs to rapidly deploy services across enterprise environments.
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- IOps OmniFabrik that delivers full-stack visibility, real-time insights, and predictive remediation.
- Experience Level Agreements (XLAs) focus on user-centric outcomes, ensuring service quality is measured by real experience, not just SLAs.
- Process Digitization and Left-Shift Practices that streamline operations through early issue resolution, intelligent routing, and shift-left strategies that enable continuous improvement and faster service delivery.
- Automation Templates and Orchestration Frameworks to enable rapid deployment of autonomics, self-healing capabilities, and workflow automation across infrastructure and service layers.
- AI-Powered, Multi-Lingual Chatbots empowering users with intelligent, self-service support through conversational interfaces that reduce dependency on human agents.
Insights
Partners
FAQs
1. How does automation and AIOps actually reduce IT costs for enterprises?
By automating repetitive tasks and using data-driven AIOps, enterprises cut labor costs, minimize human errors, and avoid costly outages—sometimes reducing IT expenses by up to 35% and optimizing resource spend.
2. What business advantage do AI-powered chatbots bring to digital workplaces?
AI chatbots provide 24/7 multilingual support, resolve 60–70% of Tier 1 queries instantly, boost end-user satisfaction, and, in our experience, can save up to 40% in support costs by letting human agents focus on complex issues.
3. Why is proactive monitoring and observability critical in complex IT environments?
Advanced monitoring, powered by AI, identifies and resolves issues before users are aware, ensuring business continuity, fewer service disruptions, and improved compliance with regulatory standards.
