Client:
A leading American hospitality chain with more than 8000 properties spanning 139 countries and territories.
Business Challenge:
The customer was looking for Opera PMS upgrade services from v5.04.x to V5.6.x for 1300+ global properties. The version upgrade was needed as the older version had several issues and missing features, which were covered as part of 5.6 Opera.
Benefits Achieved:
ITC Infotech performed upgrade activities across the globe in Coordination with Corporate IT, Continent IT, and Property IT stakeholders:
- 1060 out of 1300+ properties upgraded to Oracle Opera PMS version 5.6 and ongoing
- 15% reduction in property downtime hours
- Better Customer Experience
- Improved Employee Productivity of the International Hotels & Resorts Brand
- Ticket per property reduced from 12 to 5+(currently)
- 100% of tickets resolved within SLA
