Executive Summary
UiPath-powered automation streamlined the bank’s operations by eliminating manual processes, increasing processing speed, and enabling 24/7 workflow availability. The solution improved compliance, reduced costs, and scaled easily to meet growing business needs, while IDP models trained on over 60,000 documents significantly enhanced data accuracy.
Business Challenge
- Manual, paper-based processes slowed transaction handling, increased errors, and delayed customer service. Data was fragmented across departments, limiting real-time visibility and making accurate reporting difficult
- Evolving regulatory requirements became harder to manage without automated tracking and audit mechanisms
- Traditional banking models could not meet rising expectations for seamless digital experiences, reducing customer satisfaction and increasing the risk of customer loss
- Lack of digitization limited scalability, slowed innovation, and reduced the bank’s ability to adapt quickly to changing business and technology demands
Business Challenge
- Manual, paper-based processes slowed transaction handling, increased errors, and delayed customer service. Data was fragmented across departments, limiting real-time visibility and making accurate reporting difficult
- Evolving regulatory requirements became harder to manage without automated tracking and audit mechanisms
- Traditional banking models could not meet rising expectations for seamless digital experiences, reducing customer satisfaction and increasing the risk of customer loss
- Lack of digitization limited scalability, slowed innovation, and reduced the bank’s ability to adapt quickly to changing business and technology demands
Our Solution
UiPath solutions enabled AI-driven digitization and intelligent automation to modernize the bank’s operations end-to-end. The key solutions included:
- Intelligent Document Processing (IDP): Developed and deployed 25+ IDP processes to automate the extraction, classification, and validation of data from forms, cheques, KYC documents, and loan applications across multiple languages, including English and Arabic
- AI-Driven Risk & Credit Assessment: UiPath AI Center models analyzed customer data patterns to assess risk levels and evaluate creditworthiness with greater accuracy and speed
- Data Reconciliation & Reporting: RPA bots automated daily reconciliation of payments, transactions, and accounts, ensuring accuracy and timely reporting
Key Results and Benefits
- Eliminated manual work, reducing errors and improving accuracy
- Increased transaction processing speed
- Enabled 24/7 operations with highly available automation workflows
- Simplified implementation and accelerated solution rollout
- Improved compliance and audit readiness
- Lowered operational costs and supported easy scalability
- IDP models trained on 60,000+ documents delivered higher data accuracy
About ITC Infotech
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ITC Infotech is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ITC Infotech is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.
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