Cloud Operations to Unlock Lasting Value
From retail to manufacturing, today’s businesses depend on managed cloud services to lower risk, boost agility, and generate lasting value. Our solutions provide proactive monitoring, data-driven optimization, and ongoing compliance, helping your teams focus on innovation. With advanced automation and 24/7 support, we enhance operations, reduce costs, and speed up growth. As a trusted technology partner committed to building resilient, scalable cloud environments that grow with your goals, we deliver measurable business impact across all departments and market segments.
Solutions
Incident Management
Proactively monitor servers and applications. Obtain L1, L2, and L3 support for seamless routine operations.
Service Request Management
Operate an ITSM-enabled service desk to be agile in fulfilling customer requests and boost team efficiency.
Problem Management
Maintain performance against experience level agreements (XLAs) to generate actionable alerts and insights that boost customer satisfaction.
Change Management
Establish a user-centric approach to maximize investment value by considering technologies and business strategies.
Sub-services
Consulting
24*7 Monitoring & Support
DevOps
Automated Ticketing & ITSM
Database Managed Services
Security Compliance
Stringent SLAs
Discovery & Optimization
Cloud Account Management
Application Managed Services
Managed Analytics
Reporting & Governance
Our Partners
FAQs
1. How can managed cloud services help my business lower IT costs?
Managed cloud services replace expensive capital investments with predictable operating costs, offer pay-as-you-use models, and free up internal IT teams for strategic tasks, typically reducing IT spending by 20-40%.
2. What security measures are included in cloud operations?
Most providers use 24/7 monitoring, advanced threat detection, and compliance with global standards such as ISO 27001, GDPR, SOC 2, HIPAA , often outperforming in-house security capabilities. ITC Infotech uses Cloudlytics, a Cloud Security Posture Management (CSPM) platform, to continuously monitor and assess cloud configurations, detect misconfigurations, and ensure compliance with security best practices and standards and BlazePulse, an AIOPs platform to enable real-time threat detection, proactive incident response, and automated self-healing to reduce risk and downtime.
3. How does incident management enhance business continuity?
Cloud-based incident management provides proactive monitoring and multi-tier support, helping to address issues before disruptions happen, reducing downtime, and strengthening reliability of essential operations.
