Published By: CXOToday | Published On: September 3, 2025
In this feature for CXOToday, Vimal Nair, Vice President & Global Head for Automation & Testing Services, ITC Infotech, and Divya Darshan Jannu, Intelligent Automation Practice Lead, ITC Infotech-delve into the transformative paradigm of Agentic Automation.
They examine how self-directed AI agents are reshaping automation by moving beyond scripted tasks to reasoning, planning, and executing complex, multi-step objectives autonomously. Backed by practical perspectives, the article outlines the benefits of hyper-personalization, dynamic problem-solving, and 24/7 autonomous operations, while addressing governance, security, and ethical considerations.
The piece underscores why organizations must start their Agentic Automation journey now- building strong data foundations, API strategies, and AI Centers of Excellence to unlock efficiency, resilience, and long-term competitive advantage.
Read complete article here: https://cxotoday.com/cxo-bytes/the-next-frontier-of-efficiency/
