The New Future-Ready Playbook for FIs
Market leaders in financial services know that seamless transaction experiences, security, and agile engagement ecosystems are no longer optional. Additionally, they must navigate the pressures of stricter regulations, the new demands placed by open banking, and competition from digital disruptors. Smart financial institutions (FIs) are rapidly shifting their focus to modular IT architectures, personalized omnichannel journeys driven by data, intelligent automation, and embracing AI and ML to enhance operational efficiency.
Read more Read less
They have accelerated their technology initiatives by aligning with domain experts who are adept at delivering transformation at scale. If reducing time-to-market, optimizing costs, and maintaining sustainable growth remain central to your strategy, a technology partnership with ITC Infotech, proven by engagements with over 100 FIs, can translate intent into quantifiable results.
Solutions
Digital Banking Maturity Assessment
Benchmark digital capabilities against industry standards, customer expectations, and future-readiness, with the goal of defining a roadmap for digital transformation using structured frameworks.
Hyper-Personalization
Deliver ultra-relevant customer experiences using AI, real-time contextual data, ML, predictive intelligence, and behavioral science.
Financial Crime Management
Unify customer risk profiles and reduce false positives with AI/ML, automate case handling, streamline SARs, and boost compliance productivity. Augment it with automated case creation for alerts, recording of alert status (whether it is a true or false positive), along with explainability, assigning cases to the compliance officer, and providing intuitive dashboards.
ESG Risk Assessment for Corporate/Commercial Bank
Enable ESG data completeness and continuous monitoring; integrate, manage, and disclose ESG risks for regulatory compliance (TCFD, NFRD, EU Taxonomy, Pillar 3, CFRD, SFDR, MiFiD, AIFMD).
Cognitive Customer Care
Leverage proactive, context and intent-aware support using AI, NLP, and Agentic AI to resolve issues, personalize interactions, and boost efficiency.
Treasury-as-a-Service
Streamline end-to-end treasury management with modular, scalable, cloud-ready solutions and enable real-time trading and analytics.
Services
Modernization
- Legacy Modernization – Rearchitect core systems into modular, API-enabled platforms, leveraging microservices and low-code/no-code tools to accelerate delivery.
- Open Banking – Build a secure, scalable API ecosystem that complies with regulatory standards and fosters innovation through fintech partnerships.
- Core Banking Testing Centers of Excellence (CoEs) – Access automated, reusable test frameworks that ensure faster and more reliable upgrades.
- Cloud Modernization and Migration – Enable hybrid and multi-cloud strategies that enhance scalability, cost efficiency, and resilience.
Digital Transformation
- Customer Journey Transformation – Map and redesign end-to-end banking journeys for intuitive and frictionless experiences across touchpoints.
- Omnichannel Enablement – Create seamless, consistent customer experiences across mobile, web, branch, and contact center.
- Digital Marketplaces – Integrate third-party products and services to drive new revenue streams.
- Hyper-Personalization – Deliver dynamically tailored offers and content by leveraging advanced platforms like Adobe Real-Time Customer Data Platform (RT-CDP).
- UI/UX Modernization – Improve accessibility, usability, and engagement with design-led engineering.
- Cloud-Native Applications – Enable scalable, resilient, and fast-to-market digital solutions for sustained innovation and competitive advantage using agile and DevSecOps principles.
Product Engineering & Product Implementation
- UI/UX Design and Development – Leverage human-centered design principles for intuitive and engaging interfaces tailored to user personas and use cases.
- Cloud Enablement – Modernize product architecture for scalability, performance, and security, leveraging public, private, and hybrid cloud models.
- Localization Services – Ensure product customization for regional markets, supporting multiple languages, currencies, and regulatory requirements.
- Product Upgrade – Application installation and configuration, data model alignment, data migration and validation, reference data management, interface re-factoring and testing, middleware configuration, testing (functional, regression, performance), setting up CI/CD pipeline, deployment automation, access control review, vulnerability assessment.
- Support and Maintenance – Leverage incident management, patch updates, and performance tuning for product stability and customer satisfaction.
Integrated IT Operations
- Infrastructure and Cloud Support – Manage hybrid environments, automate provisioning, and ensure high availability through proactive monitoring and remediation.
- Application Support – Deploy incident management, enhancements, and performance tuning for continuous business operations.
- Security Operations and Services – Conduct threat intelligence and implement zero-trust frameworks to safeguard digital assets.
- Governance, Risk, and Compliance (GRC) – Adhere to evolving regulatory mandates through policy automation, risk analytics, ESG Risk monitoring, and audit readiness.
- Digital Workplace Transformation – Deploy collaboration tools, virtual desktops, and AI-powered service bots to enhance employee productivity.
- Cognitive Customer Care ServiceDesk – Ensure faster resolution, user satisfaction, and continuous improvement across the IT operations landscape.
Data & Analytics
- Data Mesh and Data Lakes – Decentralize data ownership while ensuring scalable, real-time access to enterprise data.
- Customer Data Platforms (CDPs) and Operational Data Stores – Unify customer and transactional data to support 360-degree views and dynamic engagement.
- Data Warehouses – Modernizing for high-performance analytics to support regulatory reporting, risk modeling, and financial forecasting.
- Personalization and Recommendation Engines – Build advanced engines powered by AI/ML to deliver targeted offers, credit suggestions, and cross-sell opportunities, integrating them with decisioning systems to automate loan approvals, fraud alerts, and next-best actions.
- Generative AI and Agentic AI – Enable intelligent customer interactions, synthetic data generation, compliance document summarization, and autonomous process execution.
Why ITC Infotech
Sachin K
VP – Business Consulting, BFSI
“In today’s AI-driven landscape marked by digital urgency and regulatory shifts, we offer the ideal blend of speed, innovation, and adaptability. For forward-looking financial institutions and technology partners, we serve as a preferred ally for modern, modular, and co-innovation-led transformation agendas. Our extensive experience with regional and global BFS clients—combined with future-ready technology services and a robust collaboration ecosystem—enables us to drive measurable business outcomes. We remain committed to delivering business-aligned solutions with execution excellence and flexible engagement models, both critical in today’s dynamic environment.”
Insights
Partners
FAQs
1. How does adopting modular IT architectures future-proof financial institutions?
Modular IT architectures allow financial institutions to quickly adapt to regulatory shifts, technological innovation (such as CBDCs or digital ID), and market demands, improving scalability and reducing costs. Leading banking customers using modular platforms report a faster rollout of new products and services.
2. What extra advantage does AI bring to hyper-personalization in banking?
AI-driven hyper-personalization enables real-time, contextual offers based on behavioral data, increasing cross-sell rates compared to traditional methods.
3. How does intelligent automation improve compliance and fraud prevention?
Intelligent automation with AI/ML reduces false positives in fraud detection and accelerates regulatory reporting, with our experience showing it can lead to significant savings in manual compliance costs.
